When you use our services, you’re trusting us with your information. We understand that this is a big responsibility and we work hard to protect your information and put you in control.

This Privacy Policy is meant to help you understand what information we collect, why we collect it and how you can update, manage, export and delete your information.

We collect information to provide better services to all our users.The information OneAfrica Technologies Ltd collects, and how that information is used, depends on how you use our services and how you manage your privacy controls.

When you’re not signed in to an OA ACCOUNT, we store the information that we collect with unique identifiers tied to the browser, application or device that you’re using. This helps us do things such as maintain your language preferences across browsing sessions.

When you’re signed in, we also collect information that we store with your OA ACCOUNT, which we treat as personal information.

Things that you create or provide to us

When you create an OA ACCOUNT, you provide us with personal information that includes your name and a password. You can also choose to add a phone number or payment information to your account. Even if you aren’t signed in to an OA ACCOUNT, you might choose to provide us with information – like an email address to receive updates about our services.

Information that we collect as you use our services
Your apps, browsers & devices

We collect information about the apps, browsers and devices that you use to access OneAfrica Technologies Ltd services, which helps us provide features such as automatic product updates. The information that we collect includes unique identifiers, browser type and settings, device type and settings, operating system, mobile network information including operator name and phone number and application version number. We also collect information about the interaction of your apps, browsers and devices with our services, including IP address, crash reports, system activity, and the date, time and referrer URL of your request.

Your activity

We collect information about your activity in our services, which we use to do things like to assist with future promotions. The activity information that we collect may include: Activity on third-party sites and apps that use our services Chrome browsing history that you’ve synced with your OA ACCOUNT

Your location information

We collect information about your location when you use our services, which helps us gather market data.

Your location can be determined with varying degrees of accuracy by:


IP address

Sensor data from your device

Information about things near your device, such as Wi-Fi access points, cell towers and Bluetooth-enabled devices

The types of location data that we collect depend in part on your device and account settings. For example, you can turn your Android device’s location on or off using the device’s settings app. You can also turn on Location History if you want to create a private map of where you go with your signed-in devices.

In some circumstances, OneAfrica Technologies Ltd also collects information about you from publicly accessible sources. We may also collect information about you from trusted partners, payment gateway providers, KYC Verification Providers.

We use various technologies to collect and store information, including cookies, pixel tags, local storage, such as browser web storage or application data caches, databases and server logs.


We use the information that we collect from all our services for the following purposes:

Provide our services?

We use your information to deliver our services, such as ensuring KYC documents uploaded on any of our platforms match with what you have provided on OA Accounts.

Maintain & improve our services

We also use your information to ensure that our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. And we use your information to make improvements to our services .

Develop new services

We use the information we collect in existing services to help us develop new ones.

Measure performance

We use data for analytics and measurement to understand how our services are used. For example, we analyse data about your visits to our sites to do things like optimise product design.

Communicate with you

We use information that we collect, such as your email address, to interact with you directly. For example, we may send you a notification if we detect suspicious activity, such as an attempt to sign in to your OA ACCOUNT from an unusual location. Or we may let you know about upcoming changes or improvements to our services. And if you contact OneAfrica Technologies Ltd, we’ll keep a record of your request in order to help solve any issues you might be facing.

Protect OA ACCOUNTS, our users and the public

We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks and technical issues that could harm OneAfrica Technologies Ltd, our users or the public.

If other users already have your email address or other information that identifies you, we may show them your publicly visible OA ACCOUNT information, such as your name and photo. For example, this helps people identify an email coming from you.

We’ll ask for your consent before using your information for a purpose that isn’t covered in this Privacy Policy.

Exporting, removing & deleting your information

You can export a copy of content in your OA ACCOUNT if you want to back it up or use it with a service outside of OneAfrica Technologies Ltd

You can also request to remove content from specific OneAfrica Technologies Ltd services based on applicable law.

To delete your information, you can

Delete specific OneAfrica Technologies Ltd products, including your information associated with those products

Delete your entire OA ACCOUNT

There are other ways to control the information that OneAfrica Technologies Ltd collects whether or not you’re signed in to a OA ACCOUNT, including:

Browser settings: For example, you can configure your browser to indicate when OneAfrica Technologies Ltd has set a cookie in your browser. You can also configure your browser to block all cookies from a specific domain or all domains. But remember that our services rely on cookies to function properly, for things such as remembering your language preferences.

Device-level settings: Your device may have controls that determine what information we collect. For example, you can modify location settings on your Android device.

When you share your information

Many of our services let you share information with other people, and you have control over how you share. For example, you can share videos on YouTube publicly or you can decide to keep your videos private. Remember, when you share information publicly, your content may become accessible through search engines, including OneAfrica Technologies Ltd Search.

When OneAfrica Technologies Ltd shares your information

We do not share your personal information with companies, organisations or individuals outside of OneAfrica Technologies Ltd except in the following cases:

For external processing

We provide personal information to our affiliates and other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures. For example, we use service providers to help us with OA Pay.

For legal reasons

We will share personal information outside of OneAfrica Technologies Ltd if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to: Meet any applicable law, regulation, legal process or enforceable governmental request. We share information about the number and type of requests that we receive from governments in our Transparency Report. Enforce applicable Terms of Service, including investigation of potential violations. Detect, prevent or otherwise address fraud, security or technical issues. Protect against harm to the rights, property or safety of OneAfrica Technologies Ltd, our users or the public as required or permitted by law. We may share non-personally identifiable information publicly and with our partners – such as publishers, advertisers, developers or rights holders. For example, we share information publicly to show trends about the general use of our services. If OneAfrica Technologies Ltd is involved in a merger, acquisition or sale of assets, we’ll continue to ensure the confidentiality of your personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

We build security into our services to protect your information

All OneAfrica Technologies Ltd products are built with strong security features that continuously protect your information. The insights we gain from maintaining our services help us detect and automatically block security threats from ever reaching you. And if we do detect something risky that we think you should know about, we’ll notify you and help guide you through steps to stay better protected. We work hard to protect you and OneAfrica Technologies Ltd from unauthorised access, alteration, disclosure or destruction of information we hold, including: We use encryption to keep your data private while in transit We offer a range of security features, like Safe Browsing, Security Check-Up and 2 Step Verification to help you protect your account We review our information collection, storage and processing practices, including physical security measures, to prevent unauthorised access to our systems We restrict access to personal information to OneAfrica Technologies Ltd employees, contractors and agents who need that information in order to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.


We retain the data that we collect for different periods of time depending on what it is, how we use it and how you configure your settings: Some data you can delete whenever you like, such as the content that you create or upload. You can also delete activity information saved in your account, or choose to have it deleted automatically after a set period of time. Other data is deleted or anonymised automatically after a set period of time, such as transaction data in server logs. We keep some data until you delete your OA ACCOUNT, such as information about how often you use our services. And some data we retain for longer periods of time when necessary for legitimate business or legal purposes, such as security, fraud and abuse prevention, or financial record-keeping. When you delete data, we follow a deletion process to make sure that your data is safely and completely removed from our servers or retained only in anonymised form. We try to ensure that our services protect information from accidental or malicious deletion. Because of this, there may be delays between when you delete something and when copies are deleted from our active and backup systems.


We regularly review this Privacy Policy and make sure that we process your information in ways that comply with it.

Data transfers

We maintain servers around the world and your information may be processed on servers located outside the country where you live. Data protection laws vary among countries, with some providing more protection than others. Regardless of where your information is processed, we apply the same protections described in this policy. We also comply with certain legal frameworks relating to the transfer of data. When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.

When this policy applies

This Privacy Policy applies to all of the services offered by OneAfrica Technologies Ltd and its affiliates, including OA Pay. This Privacy Policy doesn’t apply to services that have separate privacy policies that do not incorporate this Privacy Policy. This Privacy Policy doesn’t apply to: The information practices of other companies and organisations that advertise our services Services offered by other companies or individuals, including products or sites that may include OneAfrica Technologies Ltd services, be displayed to you in search results, or be linked from our services

Changes to this policy

We change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We always indicate the date when the last changes were published and we offer access to archived versions for your review. If changes are significant, we’ll provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).